Downloads list

Everything you download goes to Downloads: what is waiting, what is being downloaded, what is done and what failed. In the browser extension this is a section of the panel — the browser's own downloads list only gets the finished file, so progress, pause and errors are visible only here.

Where: Mac, Android, Chrome, and Safari · Plan: Free and Pro

Queue and simultaneous downloads

• Free downloads one video at a time. Add three videos — one is downloading, the others are Queued with the hint In Pro — all at once. The Simultaneous jobs setting shows 1 and offers Pro.
• Pro downloads as many at once as set in Simultaneous jobs (from 1 to 4, 2 by default); the rest wait in the queue.

Your plan is shown right in Downloads; tapping it opens Account. See Plans.

Statuses and progress

A job is always in one of these states: Queued, Downloading, Processing (for example, assembling the mp4), Paused, Done, Failed, Cancelled. While it is downloading you see the percentage, “X of Y”, the speed and the time left. If an action does not fit the state (say, pausing a finished job), the app tells you why.

Pause and resume

Press Pause, then Continue — what is already downloaded is kept and only the rest is downloaded. Cancel stops the job for good.

Retry after an error

Press Retry on a failed job — it continues from where it stopped. In the apps this works while Keep work folders of failed jobs is on (it is on by default); the extension always keeps the downloaded parts until you delete the job.

Error details

Every error has a clear message and Error details: the stage that failed, the message, the time, the tool and its exit code, the server's HTTP status. The details can be copied. If you are signed in, Report a problem is right next to the error: it sends the page address, what was found, the last error and the end of the log (no cookies or passwords) — see Report a problem.

Not enough disk space

Where: Chrome and Safari · Plan: Free and Pro

If the disk does not have room for the finished file, the extension stops the job before assembling it, with a message like “Not enough disk space: the file needs about 1.5 GB, 859 MB is free. Free up space and press «Retry» — what was downloaded stays.” After you free up space, Retry takes the parts already downloaded and assembles the file at once. The apps write straight to disk, so there the system shows its own error.

If you quit the app or close the browser

• If you quit the app during a download, the job is Paused at the next launch — press Continue.
• If you close the browser during a download, the job is Paused when the browser starts again; the downloaded parts are kept. Extension downloads run only while the browser is open.

Background downloads

Where: Mac and Android · Plan: Free and Pro

On a Mac the app keeps downloading in the background.

On Android downloads continue when you switch apps, turn off the screen or swipe the app away from recent apps: a notification shows the progress, and the phone does not go to sleep until everything is downloaded. If Android restricts Video Tracker in the background (battery saving, background limits), Downloads shows the card Downloads may stop in the background with a button straight to the right settings; once you allow it, the card disappears. If Android stops a download after a long time in the background, the job is Paused with the reason — Continue downloads the rest.

Notifications

Where: Mac, Android, and Chrome · Plan: Free and Pro

When a job finishes or fails, a system notification says Download complete or Download failed. You can turn them off with Notifications on completion and errors in Settings.

Where the finished file is

The job's row shows where the file is, for example “Downloads › Video Tracker › Lesson 1 [720p].mp4”. Open opens it in the default program, the folder button opens its folder:

• Mac — Show in Finder, with the file selected.

• Android — Show in folder opens the system Files app in that folder.

• Chrome — Show in folder, in the browser's downloads folder.

• Safari — the Video Tracker Mac app writes the file to Downloads (while it writes, the row says “Saving to Downloads… · 42 %”); if the name is taken, the file is saved as “name (1).mp4”. Show in Finder works while the file is in Downloads.

If you moved or deleted the file, the row says File not found and Open is gone. The folder is set in Settings.

Removing from the list

Delete on a job asks “Remove … from the list?” and then hides it from the list. A finished file stays on disk; an unfinished job is stopped and its downloaded parts are removed. Remove finished clears finished and cancelled jobs from the list at once — the files stay.

All, on this device, in the cloud

With an account, Downloads has the switch All, On this device and In the cloud: files on this device, files in your cloud and everything together, one row per file. See Cloud.