Install

Install on a Mac Install on Android Install in Chrome Safari extension Android TV

Finding and downloading

Finding videos on a page Downloading a video YouTube and other sites Sites behind a login Audio tracks and subtitles Downloads list Browser extension panel Settings

Cloud and Pro

Cloud Download to the cloud Sharing Bookmarks

Account and payment

Account Free and Pro plans Paying for Pro

Updates

Updates What's new

Help and support

Report a problem Questions and troubleshooting Privacy

Questions and troubleshooting

Short answers to the most common questions — what to do when a video is not found, a download stops, the cloud is full or a payment fails.

Find your question below. Each answer links to the page that explains it in full. Did not find yours? See Report a problem.

Finding videos

Downloading

Devices and permissions

Cloud and bookmarks

Account, Pro and payment

Report a problem

A site does not work? One tap sends us what the app sees on the page, and we reply to your account's e-mail.

Privacy

What stays on your device, what reaches the servers of Video Tracker and when, and how to delete it all.

Questions and troubleshooting

Finding videos

No video is found on the page

YouTube does not download

The video is marked “DRM-protected — cannot be downloaded”

It says the app does not download videos from this site

Downloading

“The link may have expired or access is denied”

Error 403 or “the site wants you signed in”

A download stopped or is on “Paused”

Not enough disk space

Only one video downloads at a time

Where is my file?

The subtitles did not download

I do not hear the second audio track

Devices and permissions

I do not see the Safari extension

The Mac asks for Full Disk Access or Keychain access

Android stops downloads in the background or shows no notifications

The app says this version is no longer supported

The interface is in the wrong language

The TV code has expired

Cloud and bookmarks

The cloud is full

I cannot upload to the cloud

“Download to the cloud” says the server cannot open the site

A shared link has expired

Bookmarks do not sync between devices

Account, Pro and payment

What happens when the trial ends?

The payment did not go through

How do I cancel the subscription?

How do I delete my account?

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