Paying for Pro

Pro is a subscription that renews by itself until you cancel it. Pro belongs to your account, not to a device: bought once, it works on every device where you are signed in. Ways to pay: YooKassa. What Pro gives — Plans.

Price and period

Pro costs 990 ₽ a year. The price is always shown with the subscription period, and renewal is for the same period.

Paying on the site with a Russian bank card, the period is a year.

Buying Pro on the site

Where: Mac, Android, Chrome, Safari, and the cabinet on the site

1. Press Buy Pro — in an app, in the extension or in the cabinet. The app opens the cabinet on the Account page with the Pro purchase; if you are not signed in, you sign in or register first and come right back here.
2. If there is one way to pay, the payment page opens straight away (“Opening the payment page…”). If there are several, choose one under “How would you like to pay?”.
3. Pay on the payment service's page.

“Russian bank card (₽)” — payment through YooKassa; the receipt comes to your account e-mail.

After payment, Pro is extended to the end of the paid period, and the cabinet shows “Pro until …” and “Renews on …”. Return to the app — it checks your plan right away, and Pro works without a restart.

Back on the payment page returns you to the choice of payment method. If the payment does not open, you see “Payment is not available right now. Try again later.” and the payment method's button to try again.

The Android app from the site (the full version) also opens payment on the site.

The app from Google Play

Where: Android

In the app from Google Play, Pro is not bought through Google Play: Buy Pro opens the payment page on the site. After payment, Pro comes to the app as everywhere else — just sign in to the same account. Manage leads to the cabinet.

The app from RuStore

Where: Android

In the app from RuStore, Buy Pro opens payment on the site. After payment, Pro works in the app once you sign in to the same account.

Renewal and cancelling

The subscription renews by itself at the end of each period until you cancel it. After cancelling, Pro lasts until the end of the paid period, then you are on Free; files in the cloud stay.

• A subscription on the site — in the cabinet, Account page, Cancel subscription. After that you see “Subscription canceled — Pro until …”.

Deleting the account also stops the renewal of a subscription on the site — see Deleting the account.

The card for renewals

Where: the cabinet on the site

If you keep “Remember card details” on the YooKassa payment page, Pro renews automatically: at the end of each period its price is charged to the saved card, and a receipt comes by e-mail for every charge. In the cabinet, the Account page shows “Card for renewals” (for example, “Mir •••• 4477 · expires …”) and “Next charge: amount on date”.

• Unlink card — at any time, without contacting support. The confirmation warns: “Pro will not renew, and the card’s details will be deleted. Pro stays until …”. After that you see “Card unlinked — its details are deleted”.
• Cancel subscription also deletes the card.
• Without “Remember card details” there is no card: Pro lasts the paid period, and renewing is a new payment.
• To link a card again, buy Pro once more when Buy Pro is shown (less than 60 days left or no Pro): the new period starts after the paid one.

The payment failed

If a renewal fails (not enough money, the card has expired), Pro stays for 3 more days. The app and the cabinet show “Could not renew Pro — update the payment method”, and the plan badge says “Payment failed”.

What to do:

• Paid on the site — in the cabinet, on the Account page, press Buy Pro next to the message and pay with another card.

If nothing is done, after 3 days the plan becomes Free: the cloud is download and delete only, your files stay.

Refunds

To ask for a refund, write to support at support@video-tracker.ru from your account's address and give the date and amount of the payment. Support decides on refunds under the terms of use.

If a payment is refunded, the Pro paid by that payment is removed.