Privacy
What stays on your device, what reaches the servers of Video Tracker and when, and how to delete it all.
Video Tracker works on your device. Our servers see only what you use them for: your account, your plan and — with Pro — your cloud and bookmarks. No ads, no selling of data, no third-party analytics or tracking in the apps.
What stays on your device
- Downloads. Your device downloads the video straight from the site; the video does not pass through us. Found videos, the downloads list and the settings stay on the device.
- Site logins. Cookies and sessions of the sites you are signed in to stay in your browser or in the app's built-in browser. They are not sent to us. On Mac the app reads them from your browser's profile on the Mac itself — they do not leave it.
- Without an account only the update check reaches our server: the platform, edition and version of the app.
What goes to the servers, and when
| What | When | What exactly |
|---|---|---|
| Account | you sign in | e-mail, user name, sign-up date; the password is typed on the sign-in page — the app never sees it |
| Your devices | you sign in on a device | its name, platform, edition and version of the app, last sign-in — to show you the list |
| Plan and payments | you buy Pro | the plan, the subscription's period and status; card numbers are handled only by the payment provider |
| Cloud (Pro) | you upload a file or choose “Download to the cloud” | the files, their names and sizes, the links you create |
| Bookmarks (Pro) | Pro syncs them | addresses and titles of your bookmarks; without Pro they stay on the device |
| Support requests | you press “Report a problem” or write to us | what is listed in Report a problem |
| Update checks | at launch and from time to time | the platform, edition and version of the app |
When the server downloads a video for you (“Download to the cloud”, downloads in the cabinet) from a page behind your login, it gets the cookies of that video's sites only, and keeps them for no more than a day.
If you keep a card for renewals when paying with YooKassa, we store its type, last 4 digits and expiry — never the full number. Unlink card in Account deletes them.
Logs and crash reports
The apps keep logs so that any failure can be sorted out. Cookies, passwords, tokens and the parameters of links never get into them. A crash report is shown to you and goes to us only if you send it yourself. Server logs are kept up to 30 days.
Links expire in 24 hours
A link to a file from your cloud (Share a link) works for 24 hours: anyone who has it can download the file without signing in. After that it shows “The link has expired”. See Sharing.
Deleting your account
Delete account… in the app, the extension or the cabinet deletes at once your sign-in, the files in the cloud and their links, your bookmarks on the server, the list of devices and the rest of your Pro. Payment records stay as long as the law requires, no longer linked to you. Videos saved on your devices stay — you delete them yourself. How to do it in each app and what to do if you can no longer sign in — on Deleting your account and in Account.
The full policy and questions
The full text is the privacy policy. Questions about your data — to support@video-tracker.ru.